Communications + Digital Manager

communications + digital manager

what you’ll do

Write and edit copy for all Museum materials, including emails to visitors, members and supporters, website, social media, marketing materials, press materials, and event materials;

Manage an institution-wide communications calendar; 

Help plan the Museum’s long-term communications and public relations strategy; 

Ensure the consistency of the Museum’s brand voice across all materials and platforms;

Create templates, scripts and talking points for visitor facing team members and support the infusion of the brand voice into visitor interactions;

Manage the Museum’s social media accounts, create compelling social content, track social media results, and actively engage with Museum’s social community; 

Draft press releases, distribution lists, media kits, and media talking points;

Support operations and maximize efficiency of digital platforms, including the Museum website, constituent relationship management system, and email marketing tools; 

Provide editorial support to the Advancement team, including writing and managing the production of the Museum’s annual impact report, reviewing grants and proposals, and more

Support the production and project management of key initiatives from a digital and communications perspective, including the Museum’s Climate Action Heroes exhibit distribution, ongoing Roundtable events, and other special projects like the institution’s 50th anniversary suite of events; 

Recruit and provide leadership for seasonal social media/communications interns;

Support other External Affairs and institutional communications and digital work as needed. 

what we believe are important experiences + traits for this role

Bachelor’s degree. (A degree in one or more relevant fields, including journalism, marketing, communications, and/or museum studies is preferred.) 

5+ years of communications experience, which could include internships. 

Exceptional writing and communication skills, including creative writing, editing, social media, proofreading, and attention to detail. 

Ability to tailor messaging and adapt tone and voice to diverse audiences, including donors, Museum members, and the general public. 

Prior experience with project management and maintaining attention to detail. 

Prior experience with HTML and CSS; 

Prior experience with email marketing tools; experience with EMMA email marketing a plus.

Excellent decision-making skills; ability to balance multiple time-critical projects and pivot quickly.

Knowledge of industry and key platform trends.

Team player who values a collaborative and fast-paced working environment.

Passion for the mission of National Children’s Museum.

Values kindness and supporting colleagues professionally. 

hours + location


Interested candidates should submit a resume and cover letter to [email protected] with the subject line: Communications + Digital Manager.

what we value

Our mission is to inspire children to care about and change the world. The Museum is an innovative institution that sparks curiosity and wonder and a space where children feel valued. In order to do this well, we need a team that reflects the dynamic and diverse communities that we serve and brings a variety of perspectives, abilities, and skills. We embrace that this work is critical to our mission and never finished. The more inclusive we are, the stronger our Museum.

The National Children’s Museum is committed to equal opportunity for all employees and prospective employees without discrimination based upon race, color, religion, national origin, sex, age, personal appearance, sexual orientation, political affiliation, family responsibilities, disability, matriculation, marital status or any other category protected by law. This policy applies to all aspects of employment at NCM, including, but not limited to recruitment, promotion, compensation, benefits, training and development, access to facilities, discipline, separation of employment and other terms and conditions of employment.